Your satisfaction is our goal. If you found any of the product purchased online is non-functional or delivered wrongly, you may return it to us within 7 days of purchase. We will resend a new product to replace it for you. Our policy is non-refundable but exchange is allowed.

RETURN AND REFUND POLICY

If an item you ordered does not meet your expectation or it’s desired function, simply return it to us within 7 days of purchase. Delay in return only allowed if you had informed our customer service on the expected return date and it should not be more than 14 days of purchase.

Please read carefully all the details of product before purchasing and be fully aware of your rights under this policy and our obligations to you. All items must be returned in the original packaging with accessories and the packaging slip.

Products which the seal or packaging be removed will not be accepted for return or refund.

UNABLE TO RETURN

If the product is broken during delivery, immediately capture the clear picture and report to the delivery personal. Also, contact our customer service to report and apply for exchange of product. You will not required to return the broken product.

NON-EXCHANGEABLE PRODUCTS

Products which has been consumed or with broken seal (for bottled products) are not acceptable for exchange or return. If you find the product is not as per your order, broken or expired, kindly report to us immediately for replacement.

Please Note
The original receipt of purchase is the right form of proof for return or refund application. You may retrieve your virtual receipt via email or by logging into your membership account on our website.

For Customer Service Inquiry / Return or Refund Request, kindly contact us at:
admin@pupainternational.com  or  +6013-533 3211. 

You may also return the product directly at the office address below.

No.123-A, Jalan 8/1, Seksyen 8,
43650 Bandar Baru Bangi, Selangor.

Your satisfaction is our priority.

Thank You.